Terms of Service
1. Acceptance of these terms
These Terms of Service (“Terms”) govern your use of Atlas Trip Agent (“Atlas”, “we”, “us”) — including our website at atlastripagent.com and our booking service on WhatsApp. By messaging Atlas on WhatsApp, or by using this website, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the service.
Atlas Trip Agent is operated as a sole proprietorship under the name Atlas Trip Agent, with its registered place of business at Innov8 Mantri Commercio, Tower A, 5th Floor, MIS, Deeta Construction Pvt. Ltd., No. 51, Devarabisanahalli, Bengaluru, Karnataka 560103, India.
2. About the service
Atlas is a WhatsApp-based flight booking assistant for domestic Indian flights. Through the chat you can:
- Search and book non-stop, one-way domestic flights for a single passenger per booking;
- Pay via UPI and receive your e-ticket as a PDF in the chat;
- Manage an existing trip: retrieve your e-ticket, add extra baggage or meals (where the airline offers them), and cancel with a refund preview;
- Save traveller profiles for faster future bookings.
Atlas uses AI to understand your messages. No booking is made and no payment is taken without your explicit confirmation in the chat. Service scope may expand over time; these Terms apply to whatever features are live.
3. Bookings, pricing & payments
- All fares are quoted in Indian Rupees (INR) and are supplied in real time by airlines via our flight supplier. Fares can change until your booking is confirmed.
- Before payment, Atlas shows you the selected flight and re-validates the fare with the airline. The amount shown on the payment link is the amount you pay.
- The total payable includes the airline fare (base fare, airline taxes and fees) plus an Atlas convenience fee, which is displayed before you pay.
- Payment is made through a secure UPI payment link issued by our payment partner. A booking is confirmed only after successful payment, and your e-ticket PDF is then delivered in the chat.
- If, after your payment, the airline cannot confirm the seat (for example, it sold out or the fare expired in the moments between payment and ticketing), Atlas automatically initiates a full refund of everything you paid, including the convenience fee, and notifies you in the chat.
- You must provide accurate passenger details. Airlines may deny boarding or charge fees for name or detail corrections, and such charges are governed by the airline's rules.
4. Cancellations & refunds
- Cancellations can be requested directly in the chat via Manage My Trips.
- Refund amounts are governed by the airline's fare rules. Some fares are non-refundable; others carry airline cancellation charges. Before you confirm a cancellation, Atlas shows you a refund preview — the airline's charges and the amount you will get back — so there are no surprises.
- Refunds are returned to your payment source via UPI. Atlas initiates the refund promptly on confirmation; the time for funds to reflect depends on your bank and the airline's processing (typically 5–7 business days for airline-processed amounts).
- The Atlas convenience fee is refundable in full when a booking fails on our side (Section 3); for voluntary cancellations, refund of the convenience fee is governed by the refund preview shown to you before you confirm.
- Flight delays, reschedules, and cancellations initiated by the airline are governed by the airline's policies and DGCA regulations; Atlas will assist you in the chat where it can.
5. Traveller responsibilities
- Provide accurate, complete passenger details (name as per ID, date of birth, contact details).
- Carry a valid government-issued photo ID for domestic travel, and comply with airline check-in cut-offs and airport security requirements.
- Ensure you (the account holder) are 18 or older and have authority to share details of any traveller you book for.
- Review your e-ticket on receipt and report any discrepancy immediately in the chat.
6. Communications
- Atlas communicates with you on WhatsApp, in the same chat you booked in. Your e-ticket is delivered as a PDF in the chat.
- The airline will separately send its own booking confirmation to the email address you provide.
- We send service messages only (booking confirmations, payment reminders for a booking you started, refund updates). We do not send marketing messages. You can stop all communication at any time by blocking the Atlas number on WhatsApp; note this also stops service messages about active bookings.
- Standard carrier data rates for WhatsApp usage may apply per your mobile plan.
7. Third-party suppliers
Atlas acts as an intermediary/booking agent. The flight itself is provided by the operating airline under the airline's conditions of carriage, which apply to your journey in addition to these Terms. Payment processing is provided by our payment partner, and messaging by WhatsApp (Meta). We are not responsible for the acts, omissions, delays, cancellations, or service failures of airlines or other third-party suppliers, though we will assist you in resolving issues where reasonably possible.
8. Limitation of liability
To the maximum extent permitted by law: Atlas's total aggregate liability for any claim arising out of or relating to a booking is limited to the total amount you paid to Atlas for that booking. Atlas is not liable for indirect, incidental, or consequential losses (including missed connections, hotel or event costs, or loss of earnings), or for events beyond our reasonable control (including airline insolvency, weather, strikes, or regulatory action). Nothing in these Terms excludes liability that cannot be excluded under Indian law.
9. Acceptable use
You agree not to misuse the service — including attempting fraudulent payments, making bookings with false details, abusing refund mechanisms, or attempting to disrupt or reverse-engineer the service. We may refuse or suspend service for misuse.
10. Intellectual property
The Atlas Trip Agent name, logo, website content, and chat experience are the property of Atlas Trip Agent. Airline names and trademarks belong to their respective owners; Atlas is an independent booking assistant and is not affiliated with, authorised by, or endorsed by any airline.
11. Governing law & jurisdiction
These Terms are governed by the laws of India. Subject to any mandatory consumer-protection rights you may have, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising from these Terms or the service.
12. Changes to these terms
We may update these Terms from time to time. The “Last updated” date above reflects the current version, and continued use of the service after changes constitutes acceptance. Material changes will be posted on this page.
13. Contact
Atlas Trip Agent (sole proprietorship)
Innov8 Mantri Commercio, Tower A, 5th Floor, MIS, Deeta Construction Pvt. Ltd.,
No. 51, Devarabisanahalli, Bengaluru, Karnataka 560103, India
Support: hello@atlastripagent.com
Privacy & data requests: privacy@atlastripagent.com