Privacy Policy

Last updated: 10 July 2026 · Effective date: 10 July 2026

1. Who we are

Atlas Trip Agent (“Atlas”, “we”, “us”) is an India-based travel booking service operated as a sole proprietorship under the name Atlas Trip Agent, with its registered place of business at Innov8 Mantri Commercio, Tower A, 5th Floor, MIS, Deeta Construction Pvt. Ltd., No. 51, Devarabisanahalli, Bengaluru, Karnataka 560103, India.

Atlas lets you search, book, and manage domestic Indian flights entirely through WhatsApp — including flight search, fare review, passenger details collection, UPI payment, e-ticket delivery, and post-booking services such as extra baggage, meals, and cancellations.

This policy explains what personal data we collect, why we collect it, who we share it with, and the rights you have — including how to have your data deleted. It is written to comply with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the requirements of the WhatsApp Business Platform.

2. Information we collect

2.1 From WhatsApp

Your WhatsApp phone number and WhatsApp profile name.
The content of messages you send us in the chat — text you type and buttons you tap (for example, “Delhi to Mumbai tomorrow”).
We do not access your WhatsApp contacts, your other chats, your location, or any message you have not sent directly to Atlas.

2.2 Booking and traveller data

Passenger details required by airlines to issue a ticket: title, full name, date of birth, email address, and phone number.
PAN number, only when a specific airline fare requires it under its rules. We do not collect passport details — Atlas books domestic Indian flights only.
Saved traveller profiles: if you choose to save a traveller for faster future bookings, we store that traveller's details until you remove them or ask us to delete them.
Booking records: route, travel date, airline, fare, booking reference (PNR), and e-ticket documents we generate for you.

2.3 Payment information

We never see or store your payment credentials. Payments are made through secure UPI payment links processed by our payment partner. Your UPI PIN, bank details, and card numbers are handled entirely by the payment provider and your bank — Atlas stores only the order amount, payment status, and a payment reference.

2.4 Website

Our website (atlastripagent.com) is an informational page. We do not require an account, and we do not set our own tracking cookies. Standard technical data (such as IP address) may be processed by our hosting and font/content-delivery providers to serve the page.

3. How we use your information

To respond to your messages and operate the booking conversation.
To search flights, hold and issue tickets, and deliver your e-ticket in the chat.
To process payments and, where applicable, refunds.
To provide post-booking services you request (extra baggage, meals, cancellations, e-ticket re-delivery).
To send service (utility) messages only — such as payment reminders for a booking you started, booking confirmations, and refund updates. We do not send marketing messages. If we introduce marketing in the future, we will ask for your explicit opt-in first and you will be able to opt out at any time.
To keep records we are legally required to keep (for example, tax and financial records of bookings).
To debug, secure, and improve the service.

4. Automated (AI) processing of your messages

Atlas is an AI-assisted service. The text messages you send in the chat are processed by artificial-intelligence language models — including models provided by OpenAI — to understand your request (for example, extracting your route and travel date from “book me the cheapest flight to Delhi on Friday”).

Message content is shared with the AI provider only to the extent needed to understand and act on your request.
Every booking is confirmed by you before payment: Atlas always shows you the actual flight, date, and fare, and asks you to confirm before any money is collected. No booking or payment is ever made autonomously by the AI.

5. Legal basis for processing

We process your personal data on the basis of:

Consent — you initiate the conversation with Atlas on WhatsApp and provide your details voluntarily to make a booking;
Performance of a contract — processing needed to complete the booking you have requested (sharing passenger details with the airline, processing payment, issuing the ticket);
Legal obligation — retention of transaction records required under Indian law.

6. Who we share data with

We share personal data only with the parties needed to deliver the service:

Meta Platforms (WhatsApp Business Platform) — messages between you and Atlas are transmitted via WhatsApp. Meta's own privacy policy applies to your use of WhatsApp.
Our flight supplier / GDS partner and the operating airline — passenger details (name, DOB, contact details, PAN where required) are shared to reserve and issue your ticket. The airline also receives your email and phone number so it can send you its own booking confirmation and operational updates.
Our payment provider — to generate UPI payment links, confirm payment, and process refunds.
OpenAI — message text is processed by AI models as described in Section 4.
Cloud hosting and infrastructure providers — which store our systems and databases.

We do not sell your personal data, and we do not share it with advertisers.

7. Data retention

Chat session data (the working state of your current conversation) is short-lived and is automatically cleared after a period of inactivity.
Conversation logs and booking records are retained while your booking is active and afterwards as needed for support, dispute resolution, and legal/tax obligations.
Saved traveller profiles are kept until you remove them in the chat (Manage Travellers) or ask us to delete them.
Data that is no longer needed is deleted or anonymised.

8. Your rights and data deletion

You have the right to:

Access — ask what personal data we hold about you;
Correction — ask us to fix inaccurate details (you can also edit saved traveller details directly in the chat);
Deletion — ask us to delete your personal data;
Grievance redressal — raise a complaint about how your data is handled;
Withdraw consent — stop using the service at any time; you may also block the Atlas number on WhatsApp.

To request deletion of your data, email privacy@atlastripagent.com from any address, including your WhatsApp number or booking reference so we can locate your records. We will verify the request, delete your chat history, profile, and saved travellers, and confirm completion — normally within 30 days. Records of completed financial transactions may be retained where Indian law requires it (for example, tax records), but they are removed from active use.

9. Data security

All data in transit is encrypted (HTTPS/TLS); WhatsApp messages are additionally protected by WhatsApp's own transport security.
Access to production systems and databases is restricted and credential-protected.
Payment credentials never touch our systems (see Section 2.3).

10. International data transfers

Some of our processors (for example, Meta and OpenAI) process data on servers located outside India. Where data is transferred internationally, it is protected by the processor's contractual and security safeguards. By using Atlas you acknowledge this processing.

11. Children

Atlas is intended for users aged 18 and over. We do not knowingly provide the service to, or collect data from, anyone under 18 as the account holder. Bookings are made by adults; where a booking includes travellers' details, the person making the booking is responsible for having authority to share them.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be communicated on this page.

13. Contact & grievance officer

Atlas Trip Agent (sole proprietorship)
Innov8 Mantri Commercio, Tower A, 5th Floor, MIS, Deeta Construction Pvt. Ltd.,
No. 51, Devarabisanahalli, Bengaluru, Karnataka 560103, India
Privacy & data requests: privacy@atlastripagent.com
General support: hello@atlastripagent.com

Grievance officer (DPDP Act, 2023): Anuj Vashisht, reachable at privacy@atlastripagent.com. We aim to acknowledge grievances within 72 hours and resolve them within 30 days.